Job Description:

Summary

Ready for a change? Looking for a role that you can develop into? How would you like to work for a company that can accelerate your career? We are looking for someone like you. We’re currently recruiting for Transport Administrator Apprentice based at our customer site in Ilkeston, Derbyshire for our transport operations . 

Training course

Traffic operator

Hours

Monday – Friday - 7:30am-3:30pm or 8:00am-4:00pm

37.5 hours a week

Start date

TBC

Duration

15 Months

Positions available

1

Job Description

• Accurate data entry and maintenance of transport management systems.
• Liaising with customers regarding delivery schedules, delivery updates and service enquiries.
• Communicating with hauliers, drivers and third-party delivery networks to coordinate collections and deliveries.
• Monitoring daily transport operations and tracking shipments through to completion.
• Proactively notifying customers of delivery dates, times and any delays.
• Investigating delivery failures, service issues and customer complaints, ensuring corrective actions are taken where required.
• Uploading, retrieving and tracing Proof of Delivery (POD) documentation.
• Preparing and issuing loader packs, manifests and delivery paperwork.
• Creating and issuing delivery labels and shipping documentation.
• Booking deliveries across multiple carrier and pallet network systems.
• Maintaining accurate records of deliveries, collections and transport activity.
• Escalating operational issues and delays to the relevant stakeholders.

Where you’ll work

Saint Gobain C O XPO Logistics, Cat and Fiddle Lane West Hallam, Ilkeston, DE7 6HD

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Traffic operator

Equal to Level 2 (GCSE)

Requirements

Desired qualifications

• GCSE English (Grade A*-C / 4-9) desirable
• GCSE Maths (Grade A* - C / 9 - 4) desirable

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Initiative
• Good knowledge of UK Geography

Other requirements

Essential skills required: Good knowledge of UK Geography. Experience in using computer software systems. Successful tracking record in communication and building relationships with customers. Experience in a challenging Customer Service environment.

What you need to succeed at XPO

• An interest in office-based work and the transport industry
• Good attention to detail and organisational skills
• Confidence using basic IT systems
• Strong communication skills, both written and verbal
• A willingness to learn and develop within the role

Location, public transport may be limited.  Own car / transport would be beneficial