Job Description:

Are you an experienced team supervisor who thrives on excellence?

Do you enjoy managing people to ensure they perform at their best? If so, we want you!

About the Role:

YMCA Robin Hood Group is seeking a Shift Supervisor to lead our dedicated team of Housing Duty Workers across our Nottingham City Centre accommodation buildings. Your role will involve ensuring operational standards are met, staff feel supported and fostering a culture of excellence.

Key Responsibilities:

• Support your team with operational challenges.

• Arrange cover for absences.

• Conduct 1-2-1s and annual appraisals.

• Act as an escalation point for queries.

• Facilitate activities and events for residents.

• Ensure compliance with processes.

• Oversee training and development.

• Manage recruitment and onboarding.

• Cultivate a culture of continuous improvement.

This is the perfect role for anyone who enjoys variety, loves being busy and thrives off never being able to predict exactly what will happen that day!

You will work Monday to Friday, 37.5 hour per week. We work on a 2-week rolling rota so you would have advance warning of your shift patterns. The rota pattern is:

8am to 4pm

3pm to 11pm

There is no requirement for you to work weekends; we have a separate team for that!

You will need a car and UK driving license to be able to do this job as you will travel between our locations frequently.

About You

As an experienced Team Leader or Supervisor, you will excel in managing a team and find motivation in their success.

Your excellent communication skills will ensure clarity in expectations, and your commitment to continuous improvement will inspire your team.

You will remain calm in challenging situations, providing direction and support when needed.

Your drive for excellence will help us achieve our mission of supporting every young person we serve.

What We Value

We’re driven by our core values and we look for these in every member of our team:

• We Seek Out – We’re always looking for ways to do better.

• We Welcome – We include, respect, and support everyone.

• We Inspire – We believe in every person’s potential.

• We Speak Out – We advocate for what’s right.

• We Serve Others – We act with compassion and purpose.

These values are more than just words—they shape how we work, lead, and serve.

Our North Star – What Guides Us

Everything we do is inspired by our ambition that every child and young person we support:

• Builds the relationships that help them discover who they are

• Develops the skills and confidence to shape their own life

• Learns how to connect with and contribute to the world around them

Your leadership will play a vital role in achieving this mission.

Our Benefits

We value your commitment and relentless dedication and have crafted a package of health & well-being benefits. Here’s some of what you can expect:

• Funded training, qualifications & career progression across YMCA services

• Quarterly Campfires – celebrating our impact across the organisation

• Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme

• Minimum of 27 days annual leave (plus bank holidays), increasing to 32 days with 5 years’ service

• Discounted YMCA childcare & holiday clubs

• £500 refer-a-friend bonus

• Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross

Diversity & Safer Recruitment

YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive.

Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements.

We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.